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The new strategic partnership combines Aprecomm's customer experience applications suite with Synnefo's OSS and BSS solutions. The best-of-breed super-stack enables broadband service providers to transform subscriber management through a unified package that can be deployed instantaneously from the cloud.
BENGALURU, India, Oct. 16, 2024 /PRNewswire/ -- Aprecomm (www.aprecomm.ai), the intuitive network and customer experience platform provider, announced today that it has entered into a strategic partnership with Synnefo (www.synnefoims.com), an OSS, BSS, IMS, SMS supplier to Internet Service Providers (ISPs) and Multi-System Operators (MSOs) in India and across the globe.
The move combines both companies' market-leading solutions, enabling Synnefo to offer a customer experience 'super-stack' that brings service providers an integrated and seamless approach for CPE management, subscriber billing, support, and network performance optimization to save time and money.
"In today's highly competitive market where there are fewer barriers to churn, providers must move to compete on the actual experience that customers receive," said Pramod Gummaraj, Founder & CEO of Aprecomm. "With multiple failure points, such as WiFi interference, and the low latency high-performance needs of intensive applications such as video and gaming, raw speed no longer guarantees customer satisfaction. By combining our solution—including advanced quality of experience measurement, performance optimization and proactive support tools—with its OSS and BSS, Synnefo can bring all types of communications service providers a low-friction, turnkey solution, enabling them to offer the best customer experience at every touch point."
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